As a ServiceNow CMDB Developer you will be responsible for execution and continuous improvements to IT Configuration framework and will have the ability to innovate a continually changing technical environment.
Responsibilities:
- Responsible for the execution and continuous improvement of the IT Configuration framework including governance and control standards, process, and procedures.
- Manage ServiceNow Discovery/ETL jobs, Application service models, define and monitor CI data health reports dashboards.
- Build CMDB data integrations and automated orchestration workflows.
- Work with application and data owners towards data standardization and common data model.
- Maintain, and ensure adherence with CMDB technical design standards.
- Communicate effectively with business stakeholders and technical team members.
- Effectively support other ITSM processes such as Incident, Change and Asset Management to consistently align to CMDB process and data requirements.
- Understand existing application functionality, including business process objective, business goals and user scenario.
- Document and create solution design and deployment documents.
- Proven ability in data analysis and design techniques, including accessing external data repositories, data drift reporting, quantitative methods, data reconciliation.
Skills and Qualifications:
- At least 3 years’ experience with technical solution design/development for ServiceNow CMDB.
- Experience with core ServiceNow applications and related modules.
- Experience with REST APIs and integrations.
- ServiceNow certifications - System Administrator and Implementation Specialist.
- Keen understanding of ITIL framework and industry best practices with ITIL v3 or v4 certification.
- Familiarity with JavaScript programming language.
- Ability to work in a team environment, prioritizing deliverables in changing landscape.
